Privacy policy
Introduction
This Privacy Policy outlines how Perth Roof Replacements ("we," "us," or "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to safeguarding your privacy while providing high-quality roof replacement services.
Our Contact Details
Perth Roof Replacements is located in Perth, Western Australia. You can contact us at:
Phone: (08) 6118 1234
Information We Collect
We may collect the following types of personal information:
Contact Details: Your name, email address, phone number, and address when you request a quote or contact us.
Project Information: Details about your roofing project, such as property type and service requirements.
Website Usage Data: Information such as IP addresses, browser type, and pages visited, collected automatically via cookies.
How We Collect Information
We collect personal information directly from you when you:
Submit a quote request or contact form on our website.
Call or email us to inquire about our services.
Visit our website, where we may use cookies to enhance your experience.
How We Use Your Information
We use your personal information to:
Provide and manage roofing services, including quotes and project planning.
Communicate with you about your project or inquiries.
Improve our website and services through analytics.
Comply with legal obligations, such as record-keeping for council approvals.
Disclosure of Your Information
We may disclose your personal information to:
Third-party contractors (e.g., asbestos removal specialists) to fulfill your roofing project.
Local councils or regulatory bodies for compliance purposes.
Service providers for website analytics or customer support, under strict confidentiality agreements.
We do not share your information with third parties for marketing purposes without your consent.
Storage and Security
Your personal information is stored securely on servers located in Australia. We implement reasonable measures to protect your data, including encryption and access controls, but no system is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to or correction of your personal information by contacting us at info@perthroofreplacements.com.au. We will respond within a reasonable timeframe, as required by the APPs.
Complaints
If you have a privacy concern or complaint, please contact us at info@perthroofreplacements.com.au. We will investigate and respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date: May 28, 2025.